Routine Appointments

Our appointment system allows you to book non-urgent appointments up to six weeks in advance.  You will normally be allocated a 15 minute appointment.

If you have more than one problem to discuss then please let the receptionist know so a longer appointment can be made. . 

Same Day Appointments

If you have a problem  which you believe needs to be dealt with on the day you call then you will be offered one of the following:

• An appointment with a doctor that day
• An appointment with a nurse that day
• Telephone advice from a doctor

Please note that it may not be possible for you to speak to your usual doctor

Cancellations

If you cannot make your appointment then please notify the Surgery as soon as possible so that your appointment can be offered to someone else, even if you can only give us a few minutes notice. 

You can cancel your appointment online or by calling the Surgery on 01751 431254, choosing option 4 and leaving a message on our dedicated cancellation line.

Telephone Appointments

Appointments for either a doctor or nurse to telephone you can also be made. 

To book an appointment online please log in to systmonline. 

Transport

If you need help getting to the Surgery then please contact Ryedale Community Transport (Tel. 01653 699059). 

If you think you are eligible for patient transport for hospital appointments please contact Yorkshire Ambulance Service on 0300 330 2000.  Due to eligibility questions Surgery staff are unable to call on your behalf. 

Home Visits

If possible please try to telephone reception before 10.00am if you require a home visit.

A doctor or nurse may phone you back to gather more information to assess your situation to priortise the order of visiting or to arrange for help to come to you from other healthcare professionals as well as your GP.

House visits should only be requested for  patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit and also  that we have better facilities for examining and treating patients at the surgery.

A Learning Environment

The Surgery is proud to be an approved practice for fully qualified doctors from the York GP Training Programme and who have been working in hospital medicine for several years before they come and train in General Practice. Please regard them as one of us.

Dr Lodge is accredited to provide this high level of training for our future GPs.

NHS – Choose Well. 

(This information is provided by the Vale of York Clinical Commissioning Group)

Looking for health advice or treatment in Ryedale? There are more options than you might think…………….

Self-care Minor symptoms (headaches, sore throats, stomach upsets etc.) can be treated with off-the-shelf medicines – available from your local pharmacy, convenience store or supermarket.

NHS Direct Advice on symptoms, treatment and local services.  Call free on 0845 46 47 or visit http://www.nhsdirect.nhs.uk/

Pharmacy Expert advice and treatment for minor symptoms and conditions.  Some open late and on weekends – no appointment necessary.  Text ‘pharmacy’ to 64746 to find your nearest. 

GP practice For more significant illnesses and long term medical problems.  If you have a serious health issue out of normal opening hours, call your practice to be connected to the out of hours service. 

A&E or 999 For serious injuries and emergencies only.  Depending where you are in Ryedale, there are three A&E departments to choose from:  YorkHospital, Wiggington Road YO31 8HE; ScarboroughGeneralHospital, Woodlands Drive YO12 6QL; The Friarage Hospital, Northallerton DL6 1JG. 

Information on your mobile More information is available on the NHS Choices website. If you have a mobile phone, visit http://www.nhs.uk/mobile.

In general, our GPs work on the following days:

Dr Jackie Lodge: Monday, Tuesday, Thursday and Friday

Dr Rachel Hodgson: Tuesday, Wednesday and Friday

Dr David Powell:  Monday, every second Tuesday, Wednesday, Thursday and every second Friday. 

Dr Stuart Kennedy:  Monday, every second Tuesday, Wednesday and every second Friday, 

Our GP Registrars work every day except Wednesdays.

The GPs cover Saturday morning appointments on a rota basis.

PLEASE NOTE THAT THE ABOVE MAY VARY AND IS AN INDICATION OF NORMAL WORKING DAYS ONLY.